Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of services provided by Prevalent Technology ("we," "us," or "our"). By scheduling an appointment, purchasing a service, or otherwise engaging with our business, you agree to be bound by these Terms.

2. Services Provided

Prevalent Technology offers the following professional services:

• Managed IT Services: Ongoing system monitoring, maintenance, and technical support
• Scheduled Remote Assistance: Appointment-based remote technical support and troubleshooting
• Website Design & Hosting: Professional web development and hosting solutions
• Business Technology Consulting: Strategic guidance on technology decisions and implementation
• System Optimization: Performance tuning and system configuration services

3. Service Appointments

3.1 Scheduling

All remote support sessions must be scheduled in advance through our online booking system or by phone. We will confirm your appointment via email with session details and access instructions.

3.2 Preparation

For remote support sessions, you must ensure that:

• Your device is powered on and connected to the internet
• You have the necessary permissions to install remote access software if required
• You are available during the scheduled appointment time

3.3 Cancellation Policy

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled time without penalty. Late cancellations or no-shows may result in a cancellation fee.

4. Payment Terms

4.1 Pricing

Service pricing is clearly displayed on our website and confirmed before any work begins. All prices are in U.S. dollars unless otherwise stated.

4.2 Payment Methods

We accept payment via credit card, debit card, and other methods as displayed at checkout. Payment is required at the time of service or according to the payment schedule agreed upon for managed services.

4.3 Refunds

We stand behind our work. If you are not satisfied with a service, please contact us within 7 days to discuss a resolution. Refund eligibility is determined on a case-by-case basis.

5. Service Limitations and Disclaimers

5.1 No Guarantees

While we make every effort to resolve technical issues, we cannot guarantee that all problems can be fixed. Some issues may require hardware replacement, manufacturer support, or may be beyond the scope of our services.

5.2 Data Backup

You are responsible for backing up your data before any service is performed. While we take precautions to protect your data, Prevalent Technology is not liable for data loss that may occur during service delivery.

5.3 Third-Party Software and Services

Our services may involve third-party software, websites, or services. We are not responsible for the availability, functionality, or policies of third-party products.

5.4 Remote Access

Remote support services require installing remote access software on your device. By proceeding with remote support, you authorize us to access your system for diagnostic and repair purposes. All remote sessions are secure and conducted with your explicit permission.

6. Privacy and Data Protection

We respect your privacy and handle your information in accordance with our Privacy Policy. During service delivery, we may access files and system information necessary to diagnose and resolve technical issues. We do not sell, share, or distribute your personal information to third parties except as required to provide services or as required by law.

7. Customer Responsibilities

You agree to:

• Provide accurate information when booking services
• Use services only for lawful purposes
• Not attempt to harm, disrupt, or misuse our systems or services
• Maintain backups of important data
• Follow any instructions provided by our technicians
• Pay for services in accordance with agreed-upon terms

8. Limitation of Liability

To the maximum extent permitted by law, Prevalent Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use of or inability to use our services
• Any unauthorized access to or use of your systems
• Any errors or omissions in service delivery
• Any third-party products, services, or content

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Prevalent Technology or its licensors and is protected by copyright and other intellectual property laws. For website design services, ownership terms are specified in individual project agreements.

10. Dispute Resolution

If you have a concern or dispute regarding our services, please contact us first at [email protected] or (231) 683-1229. We will make every effort to resolve the issue directly. These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

11. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also update these Terms periodically. Continued use of our services after changes constitutes acceptance of the revised Terms.

12. Termination

We reserve the right to refuse service or terminate our relationship with any customer who violates these Terms, engages in abusive behavior toward our staff, or uses our services for unlawful purposes.

13. Contact Information

For questions about these Terms of Service, please contact us:

Prevalent Technology
Phone: (231) 683-1229
Email: [email protected]
Website: prevalenttechnology.com